Terms & Conditions

Dulaxa is a digital experience studio. We design and build bespoke digital invitation experiences — art direction, motion, sound, and interaction — and host them for the life of your event.

The Service also includes a client studio: an account area where you can follow your project, exchange messages with us, review invitations, and access invoices.

• You must provide accurate information and keep it current.
• You are responsible for keeping your password confidential and for activity under your account.
• You must be at least 18 years old and legally able to enter a contract.
• Tell us promptly at hello@dulaxa.com if you suspect unauthorised access.

Prices shown on the pricing page are starting points, not offers. A Commission begins when we issue a written quote describing the scope, timeline, and fee, and you accept it.

Revisions are part of our process. Work materially outside the agreed scope — a new concept direction, additional scenes, or a changed event format — may require a revised quote, which we will always discuss with you before proceeding.

• Fees are stated in the accepted quote and reflected on invoices in your dashboard.
• Unless agreed otherwise, a deposit is payable before production begins, with the balance due before the experience goes live.
• Invoices are settled by the method agreed with you. We do not currently process card payments through the website.
• Fees are exclusive of any taxes or duties, which are your responsibility where applicable.
• We may suspend work or withhold delivery on materially overdue invoices, after giving you notice.

You keep ownership of everything you give us — names, photographs, text, and any other material (“Your Content”).

You grant us a licence to use, reproduce, and adapt Your Content strictly to design, build, host, and support your Commission. You confirm you have the rights to give us that material, and that it does not infringe anyone else's rights or applicable law.

The Dulaxa name, the website, our design system, and the underlying code, components, and techniques we use to build experiences remain our intellectual property.

On full payment, you receive a perpetual, worldwide licence to use the delivered experience for your event and for your own personal, non-commercial use. That licence does not transfer ownership of our underlying tools or code, and does not permit reselling the experience or offering it as a template to others.

We may present a Commission in our portfolio, and in professional or award contexts, once your event has taken place. If you would prefer we did not — or would prefer names and photographs be obscured — tell us and we will respect that, at any time, without argument.

You agree not to:

• Use the Service unlawfully, or to host unlawful, hateful, or infringing material.
• Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure.
• Probe, scan, disrupt, or overload the Service, or circumvent its security.
• Copy, scrape, resell, or reverse-engineer any part of the Service.

We work hard to keep the Service and your live experience available, and we monitor them. But no online service is uninterrupted: maintenance, provider outages, and events outside our control happen. We do not guarantee uninterrupted or error-free availability, and we are not liable for downtime caused by third-party providers or force majeure.

We will perform the Commission with reasonable skill and care, to a professional standard.

Beyond that, and to the fullest extent permitted by law, the Service is provided “as is”, and we exclude all other warranties, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by Egyptian law, our total aggregate liability arising out of or in connection with a Commission or the Service is limited to the total fees you paid us for that Commission in the twelve months before the event giving rise to the claim.

We are not liable for indirect or consequential loss, or for loss of profit, revenue, data, or goodwill.

Nothing in these terms excludes liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be excluded.

• You may cancel a Commission in writing at any time. Work completed up to that point, and any non-recoverable third-party costs, remain payable; the deposit is non-refundable once production has begun.
• We may terminate for material breach of these terms — including non-payment or misuse of the Service — after giving you notice and a reasonable chance to put it right.
• You may close your account at any time. Sections that by their nature should survive (intellectual property, liability, governing law) survive termination.

Our handling of personal data is described in the Privacy Policy, and our use of cookies in the Cookie Policy. Both form part of these terms.

We may update these terms as the Service evolves. We will change the “last updated” date, and for material changes we will notify account holders by email. Changes do not apply retroactively to a Commission already accepted.

These terms are governed by the laws of the Arab Republic of Egypt.

We would always rather solve a problem by talking first — write to hello@dulaxa.com. If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.